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Telescript West, Inc.

1504 Dartmouth Ave

Austin, TX  78757

office (512) 302-0766

info@telescriptwest.com

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TeleScriptService.com
TeleScript Software Technical Support

 
Telescript Help Desk Icon

To contact TeleScript Software Technical Support, please visit  TeleScript Software Help Desk and submit a "ticket" (service request.)

You can find the answers to most common questions in the  Knowledgebase (FAQ).

If you need support that can't be provided from the Knowledgebase, then  contact TeleScript Software technical support to make an  appointment for a remote session  via GoToAssist.

Get help with installation and basic operation of TeleScript TECHi; videos and text.



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Download the latest installers for TeleScript Software (GOLD VERSIONS)
IMPORTANT: Click here to see minimum system requirements 
to run TeleScripit Software Gold Versions.
TeleScript Software title and version Download EXE or ZIP What's New
TeleScriptTECH Ver 10.2.1.020 V3 Installer
Important - please perform a complete install
INSTRUCTIONS - CLICK HERE

Rev August 12, 2023 
TeleScript TECH Installer What's New
TeleScript AV V7.3.1.070
Important - please perform a complete install
INSTRUCTIONS - CLICK HERE

Rev Jul 24, 2023 (see note 1)
TeleScript AV Installer What's New
TeleScript ProNEWS Ver 6.2.1.096
Important - please perform a complete install
INSTRUCTIONS - CLICK HERE

Rev Aug 14, 2023 (see note 1 and note 3)
TeleScript ProNEWS Installer What's New
NOTES
1Installer includes TSW-MOS-Gateway 1.1.0.005
Rev 2/8/2023 for use with MOSVer 2.8.4
Required for 6.2.1.065 and above
2Installer included iNews-Gateway, 1.0.1.024, Rev 01/20/2017
4If your TeleScriptTECH installation is 10.1 or lower, use the installer (not patch) and follow the instructions for a complete install.
5TeleScript TECH (Product SKU 10), Version 2 and higher no longer support RC registration codes, but rather TLRC. If you have and existing RC licensed version, contact support for advice on updates.
6These updates are VERY IMPORTANT for compatibility with Windows 10 OS 1803 (and higher) Updates. Both the application software and the SafeNet Sentinel (Security Key) Driver (included in the installer) must be updated.

NOTES: All SecurityKey versions of TeleScript AV, TeleScript Pro and TeleScript TECH require new Safenet SentinelPro drivers, Ver 7.6.6.  The driver-installer is placed on your local drive when you select "Complete" in the TeleScript-AV, Pro or TECH setup dialog. A shortcut is placed at...

  "Windows-Start/All Programs/Telescript/TeleScript AV (Pro, or TECH)/Sentinel Protection Installer 7.6.x"

...for easy access and installation. If for any reason you are missing "Sentinel Protection Installer", you can download it from the link below.

You must "uninstall" all existing versions of TeleScript AV, ProNEWS, or TECH before reinstalling the current version. Click here for complete installation instructions.

TeleScript SB

Download the selected installer to your local computer. If you download the .ZIP version, just extract "TeleScriptSB-Setup.exe" to a convenien location on your machine. Then, double click to run the installer. TeleScript SB will run in "demo mode" until you've received a license code. You can  read basic installation and instructions for use on the Knowledgebase.

TSW-MOS-Gateway
TSW-iNews-Gateway

Download the selected installer to your local computer. If you download the .ZIP version, just extract "TSW-MOS-Gateway-Setup-8-1-0-005.exe" to a convenien location on your machine. Then, double click to run the installer. The installer will place a Shortcut on your desktop. You can  read basic installation and instructions for use on the Knowledgebase.

TSUSB64.INF
TSUSB64a.INF should install the proper USB controller driver on all Windows systems, including Windows 7/64bit OS and Windows 8/64.

This is a ZIP file. Download (Save) to  your desktop and unzip the file, copying TSUSB64A.INF and TSUSB64A.CAT to your "%windows%/INF" folder. On most computers, this is  "C:\windows\INF".

After copying (un-zipping) the files, plug your controller into your computer's USB port. Windows should automatically find  and install the proper driver for the controller. In the event that windows does not install the driver  follow the instructions in this Knowledgebase tutorial.

USB to Serial Converter Click here for Prolific USB-Serial driver Version 3.8.18 download.

This is the most recent driver available for the Prolific 2303 chip set. This version fixes  the issue that caused discontinuities in the data stream from legacy HCS100/200 controllers. Please read  this Knowledgebase article for more information.

Telescript West, Inc. sells only Prolific 2303 adapters from "Plugable" which are guaranteed to be genuine Prolific® chips.

safenet
If you experience trouble with your Telescript security key,  Click this link to download the latest drivers (v7.6.9). Choose to Save this file to the desktop, then run the downloaded .exe and follow the setup procedure.

NOTE1: If your browser will not allow downloading an .exe file, then you can DOWNLOAD THIS .ZIP VERSION.

NOTE2: Recent versions of TeleScript software require the updated Sentinel Protection drivers and will not run otherwise. SentinelProtectionInstaller7.6.x.exe is placed on your computer when you run any recent TeleScript software installer. Look in

  "Windows Start/TeleScript/TeleScript Product/Sentinel Protection Installer".


Sentinel Medic: This program, The Sentinel Superpro Medic  can help determine if keys are present, and if the proper drivers are installed. Download from this link. Save to your desktop and double click the icon to install. After installing, insert your Security Key before running the program.

Field Exchange Utility:" This program, Sentinel Field Exchange Utility - Version 7.1, should be installed when advised by Telescript Service technicians. The Field Exchange Utility allows you to generate a code based upon your security key. Telescript technical support can use the code generated by the utility to reprogram your security key for new applications or new features for existing applications. INSTALL THE FIELD EXCHANGE UTILITY ONLY IF INSTRUCTED BY TELESCRIPT TECHNICAL SUPPORT.

 
Microsoft DirectX
Direct3D9 June 2010 (most recent redistributable runtime)

Download and install the latest Direct3D package to ensure the smoothest scrolling and display performance, or if you see "Missing D3DX9_43.dll" error message when you launch TeleScript Software.  Click here to begin the download. Save this file to the desktop. Installation instructions may be found on the Knowledgebase in this article (Missing D3DX9_43.DLL)..


Telescript West, Inc.
Austin TX  78757
Tel: (512) 302-0766
Fax: (512) 302-1752
E-mail: info@telescriptwest.com