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Installing TeleScript AV, ProNEWS or TECH

Instructions for installing TeleScript Software: AV, ProNEWS, or TECH NOTE: The graphics in this article may refer to older version numbers. "Gold" installers are named, for example, "TeleScriptAV-Gol...
TeleScript AV Video Tutorials

To assist with both getting started and mastering advanced features, we've recorded and uploaded these Tutorials. Tutorial #1 to #10 will help you get started with TeleScript AV at a very basic level....
I have a Security Key (dongle) -- do I need a Registration Code?

If no security key is plugged in, TeleScript software (TeleScript Pro, TeleScript AV, TeleScript TECH) will display a Computer ID, then will wait for you to enter a Registration Code, or to continue i...
Entering Emojis and Special Symbols in Win10/Win11

Starting with Update 1709, Windows 10 has added an "Emoji Panel". You can use this panel to add a variety of emojis, symbols, an
TeleScript ProNEWS Detailed Configuration Instructions

This PDF explains how to configure TeleScript ProNEWS. TeleScript ProNEWS Configuration Although this article specifies Windows 7, the instructions are generally applicable to Windows 10 as well...
TeleScript SB -- Installing and basic instructions

TeleScript SB is straightforward to install and use.•    Download the installer from www.telescriptservice.com•    Run the installer•    Click on the TeleScript SB icon which is placed on the desktop•...
What can I do to improve the smoothness of scrolling in Window 7?

Here are some suggestions that may improve your computer's scrolling smoothness. Click the suggestion to go to details. 1. Disable font smoothing. 2. Lower the color depth of the display....
Intermittent Controller Disconnects.

This isn't a software issue, but rather a hardware issue. Cable integrityThe first item to check is, of course, cable. If you're using the HCU100/200 USB controller, check the cable and the firmness o...
My Serial Controller with the USB to SERIAL converter is jumpy

UPDATE: This issue is caused by the USB to Serial Comm Port Driver. As of March 2017, after ongoing communication with the engineers at Prolific, the issue may be remedied with Driver VER-3.8.12.0 and...
Windows overwrites my USB2SER Driver

NOTE: Prolific has fixed the USB to Serial chip driver with version 3.8.12. Please see this Knowledgebase article for more information: USB to SERIAL UPDATED DRIVER Stop Automatic Driver Updates Windo...
NVIDIA Profile Setup for Smooth Scrolling (Win7 Only)

Win10 and higher do not allow user configuration of Display Drivers. This article applies only to Windows 7. If you have an nVidia display card, use the NVIDIA Control Panel, not the Windows display ...
I'm having trouble saving Printer Setup Files in Windows 7 (32/64)

NOTE: TeleScript Gold Versions All support files have been moved into folders that are guaranteed to have read/write access. All printer .XPS files will be read from and written to C:\Users\%userna...
How do I install my USB controller?

USB Hand Control drivers are included in the setup of TeleScript ProNEWS, TeleScript AV and TeleScript TECH. These drivers are "signed" and no additional steps are required for any support...
Installing the controller driver in Windows 8.1

Drivers for the USB Hand Control are included in the setup of TeleScript Pro/AV and TECH. The drivers are "signed" and no further steps are require to install the support files. Simply plug ...
Do you have a recommendation for a computer to run TeleScript software?

Computer models change so quickly that by the time we hear about a good selection for teleprompting, it has been replaced by another model which may or may not function identically.
How to set up a computer for TeleScript Software

It's recommended that computers which will be used with TeleScript Software should be used exclusively for this purpose. The attached document will help to setup your computer. This document is "Dell"...
What versions of Windows are compatible with TeleScript Software?

TeleScript software is compiled and linked with the most up-to-date Windows libraries. All current updates can be used with Windows 7 and up, both 32bit and 64bit versions. The table below summarizes ...
Using TeleScript Software with Windows 8/8.1/10

All TeleScript Software is build with the most recent SDKs and libraries to be compatible with current Microsoft Windows systems. Windows 8.1, though vastly improved over the initial offering of Windo...
Do you have some tips for using TeleScript software with ENPS or other NCS systems?

Both TeleScript ProNEWS and TeleScript AV/NR may be used as a client for Newsroom Computer Systems (NCS.) TeleScript AV requires a special security key to function in this capacity, whereas all curre...
Where can I get the most recent Security Key drivers? Or the DirectX files required?

All required drivers and support files are included in the installer packages. However, if you are missing a file, we provide a convenient download link for these files at  www.telescriptservi...
My new computer doesn't have a serial port. Can I still use my 10 Button Controller?

Can I still use my 10 Button Controller? Yes. We can provide a Serial to USB conversion cable. This is available on our Accessories Page for purchase.
What are the most recent versions available of TeleScript ProNEWS, TeleScript AV and TeleScript TECH?

TeleScript ProNEWS: 6.2.1.089 TeleScript AV:  7.3.1.062  TeleScript TECH:  10.2.1.014 TeleScript MOS Gateway:  1.1.0.04 (Mos Version 2.8.4) You can download the installers at:
My script had colors, inverse lines, etc. I saved it as an RTF file, but when I reloaded, all the colors and inverse were gone. What happened?

TeleScript Pro and TeleScript AV have the capability of applying selected default attributes to scripts as they are loaded. For example, you may opt to have a common font...
How do I find the version number of my TeleScript software?

TeleScript software versions are important when you have questions regarding your installation. Our versions change frequently because we constantly modify our software, not only for added features, b...
My TeleScript Pro (or AV) appears to hang the system while "Initializing Printers".

Though we know this may be hard to believe, Windows does appear to have a personality of sorts. If your system seems hung on the Splash Screen (startup) and says "Initializing Printers", the...
I'm trying to use the Timer in TeleScript Pro... I can't see it!

This issue has arisen with the most recent updates of Windows. We are investigating this issue and will fix it in TeleScript Pro as soon as possible. This issue is that sometimes the Timer is position...
I just installed TeleScript software on a new computer, and some keyboard shortcuts that I'm accustomed to using no longer work.

Shortcuts such as <F5> for Prompter, <F3> for Editor, or <Ctrl + Alt + Right> for Zoom are properly known as Keyboard Accelerators. They are communicated in the .EXE file that also c...
Can TeleScript programs display "foreign" characters?

All TeleScript software apps (TeleScript AV, TeleScript Pro, and TeleScript JR) are intrinsically Unicode. This means, among other things, that they can display scripts written in virtually any lang...
Hidden Hyperlinks when loading MS-Word DOC/DOCX, or from MS-Word generalted .RTF files.

This article applies to TeleScript AV and TeleScript ProNEWS When a script containing hidden text, such as a URL inserted by MS-Word, is read into TeleScript Software, either by directly loading the D...
I am having some trouble keeping two computer in sync when using the dual controller.

I am having some trouble keeping two computer in sync when using the dual controller. Do you have suggestions? When you have the two machines set identically, there will still be very small varia...
TeleScript software "Error accessing HKLM"

Applies to: TeleScript AV TeleScript Pro TeleScript JR When I try to start TeleScript software in Windows 7 I get this error message (example shown for TeleScript AV): (TelescriptAV::TAVAnalyzeIni...
How to create a LOG file for TeleScript Technical Support

How to create a LOG file for TeleScript Technical Support What are TeleScript Logfiles? Log files are useful for all TeleScript software users - they provide an audit trail of daily use showing prefer...
My serial controller is not working

This article applies to Telescript SERIAL controller -- that is, the connection is an RJ9 into a 9 pin dSub adapter. Which of these scenarios best describes your problem? (Click the link.) ...
What is the difference between TeleScript ProNEWS and TeleScript AV

It's difficult to create a comparison table for TeleScript ProNEWS and TeleScript AV. Though they are similar in some respects, they actually differ in design philosophy and each have strengths: RUNLI...
I'd like to Use TeleScript ProNEWS with the Windows Extended Desktop

This is a link to a video which we created that demonstrates how to set up TeleScript ProNEWS for an efficient extended desktop layout. TeleScript ProNEWS Extended Desktop Here's a link to a .PDF file...
Using TeleScript Pro HOST/CLIENT (Newsroom)

METHOD 1 -- One Host, One Prompter Client, Many writer workstations This section describes classic Newsroom setup for TeleScript ProNEWS. Remote Client - TeleScript ProNEWS Security Key required. Mai...
TeleScript ProNEWS and Closed Captioning

TeleScript ProNEWS doesn’t do the actual caption insert on the video signal. It sends text data and formatting information to the devices that do the caption insertion, known as Closed Caption ENCODER...
How should I set up computers for scrolling in sync?

Sync between computers is dependent upon the computer display card. The more closely the display is matched, the more closely they will scroll together. Here are some things you can do to help establi...
TeleScript ProNEWS Keyboard Accelerators

The attached file is a PDF summary of TeleScript Pro keyboard accelerators (shortcuts or hot keys).
Wiring diagram for RJ11-DB9 adapter

Here's a wiring diagram for the RJ11-DB9 Adapter. Color coding is based on adapters supplied by TeleScript West, Inc.

Can I load .DOC and .DOCX files?

You can load native MS-Word file formats, .DOC and .DOCX, although if you do not have Word installed on the prompting machine, you may have to install the Microsoft File Format Converters from this li...
"Missing D3DX9_43.DLL" Error Message

Error Message: Missing D3DX9_43.dll All TeleScript Software applications link with and use system software which is part of the Microsoft Windows platform. One of the system components, Direct3D, is ...
I exported my runlist to a flash drive. I can open the runlist, but there are no scripts!

TeleScript Pro or TeleScript AV I exported my Rnlist to a flash drive. I can open the Runlist, but there are no scripts! Exporting is creating a copy of a Runlist and Scripts from the originating ...
What is a Timed License Registration Code for TeleScript ProNEWS

A "Timed License Registration Code" (TLRC) is a Challenge/Response system which will allow a prospective customer to install TeleScript ProNEWS, and to examine all features, including scrolling, netwo...
Spell Check is not working

The Issue As Microsoft Windows has been changed through version and updates, it has become more difficult for install programs to establish folder locations for required files - in this case, the l...
Doing a Q&A session with TeleScript AV

Here's how to do it: 1. Set your machine up for Extended Desktop. This is a standard part of the operating system. From the Windows Desktop, press <Windows Key+P>. A menu will appear (normally a...
KeyNote Bank 10 (Ctrl+Shift+0)

The "What" To retrieve KeyWord 0, the user presses [CTRL+SHIFT+0], but nothing happens, even though the KeyWord manager shows an entry for this KeyWord. The "Why" Microsoft assigns the accelerato
Using TeleScript TECH in Extended Monitor Mode

This article will NOT cover the actual process of setting Windows to Extended Desktop Mode. The easiest way is just to press <Win+P> and select "Extend", or in Windows 10, use Settings/Display. ...
How to create a desktop shortcut to use Command Line Switches

Using Command Line Switches All TeleScript Software allows the use of Command Line Switches to control certain features. TeleScript AV Command Line Switches -E, Force the use of the legacy riched20.dl...
Preference Dialog Rendering Improperly

In order to comply with current Microsoft Windows 10 standards, all dialog boxes in TeleScript Software are specifically designed to use "MS Shell Dlg (8)". This is not a "real" font, but rather is ma...
How can I create a word-processor compatible RTF?

How to export an RTF from TeleScript ProNEWS/AV The easiest and most compatible way to do this is by SAVING the script from the Print Preview. This method could be thought of as "Printing to an RTF". ...
Testing from Savio.Case 42777756

This is Savio from Globat Support. 
How to EXPORT a Text file of your REGISTRY

It's often helpful for TeleScript Software Support to see a complete record of how your program is configured. Configuration data is save in the system Registry. You can view the data using the comman...
How to perform a Silent Installation of TeleScript Software (for IT/SYSOPS)

IMPORTANT: If you have installed TeleScript AV on this computer before, you'll have to remove the previous version before starting the installation.Do this using Windows Settings/Apps. Find TeleScrip...
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My Serial Controller with the USB to SERIAL converter is jumpy

Category: Knowledgebase

UPDATE: This issue is caused by the USB to Serial Comm Port Driver. As of March 2017, after ongoing communication with the engineers at Prolific, the issue may be remedied with Driver VER-3.8.12.0 and...

Installing TeleScript AV, ProNEWS or TECH

Category: Knowledgebase

Instructions for installing TeleScript Software: AV, ProNEWS, or TECH NOTE: The graphics in this article may refer to older version numbers. "Gold" installers are named, for example, "TeleScriptAV-Gol...

How do I install my USB controller?

Category: Knowledgebase

USB Hand Control drivers are included in the setup of TeleScript ProNEWS, TeleScript AV and TeleScript TECH. These drivers are "signed" and no additional steps are required for any support...

What can I do to improve the smoothness of scrolling in Window 7?

Category: Knowledgebase

Here are some suggestions that may improve your computer's scrolling smoothness. Click the suggestion to go to details. 1. Disable font smoothing. 2. Lower the color depth of the display....

How to create a LOG file for TeleScript Technical Support

Category: Knowledgebase

How to create a LOG file for TeleScript Technical Support What are TeleScript Logfiles? Log files are useful for all TeleScript software users - they provide an audit trail of daily use showing prefer...

NVIDIA Profile Setup for Smooth Scrolling (Win7 Only)

Category: Knowledgebase

Win10 and higher do not allow user configuration of Display Drivers. This article applies only to Windows 7. If you have an nVidia display card, use the NVIDIA Control Panel, not the Windows display ...

How to perform a Silent Installation of TeleScript Software (for IT/SYSOPS)

Category: Knowledgebase

IMPORTANT: If you have installed TeleScript AV on this computer before, you'll have to remove the previous version before starting the installation.Do this using Windows Settings/Apps. Find TeleScrip...

How to EXPORT a Text file of your REGISTRY

Category: Knowledgebase

It's often helpful for TeleScript Software Support to see a complete record of how your program is configured. Configuration data is save in the system Registry. You can view the data using the comman...

How can I create a word-processor compatible RTF?

Category: Knowledgebase

How to export an RTF from TeleScript ProNEWS/AV The easiest and most compatible way to do this is by SAVING the script from the Print Preview. This method could be thought of as "Printing to an RTF". ...

Testing from Savio.Case 42777756

Category: Knowledgebase

This is Savio from Globat Support. 

TeleScript ProNEWS and Closed Captioning

Category: Knowledgebase

TeleScript ProNEWS doesn’t do the actual caption insert on the video signal. It sends text data and formatting information to the devices that do the caption insertion, known as Closed Caption ENCODER...

Entering Emojis and Special Symbols in Win10/Win11

Category: Knowledgebase

Starting with Update 1709, Windows 10 has added an "Emoji Panel". You can use this panel to add a variety of emojis, symbols, and even good old-fashion character art.   Emojis are simply Unicode char...